Home2shop (United Kingdom)

 

FAQ's

Customers Questions Answered:

Q: How can I place my order
A: You can place your order direct from our website, by adding items to your virtual shopping basket, and then clicking the check-out button to proceed with your order and payment through our secure payment vendors Paypal UK. Your delivery address and contact details will be requested during the checkout process. Once your payment is approved a confirmation email will be sent to you and provides order tracking information.

Q: How will my goods be delivered
A: We us several courier delivery services, including Royal Mail (Signed For Delivery), Parcel Force (Guaranteed 48hr), Hermes Home Delivery Network and CollectPlus+, (Standard 3-5 Working Days) If you are not at home to take delivery when our courier arrives with your parcel, a calling card will be left for you to arrange a (FREE) re-delivery or collection from your local depot.

Q: What payment methods do you accept
A: We accept online payments from all major credit and debit cards (issued from UK banks only) Our secure payment handling vendor is Paypal UK. Your transaction is processed via a secure website and your card details are completely safe. If you already have a Paypal accounts you can pay for your order with funds direct from your Paypal account. You are not required to have or sign up to a Paypal account in order to complete your payment for goods on our website, Paypal serves as a secure gateway card processing service only..

Q: Can I return goods if I change my mind
A: Yes, we accept the return of goods within 10 days for a No Quibble Refund, provided that the goods are unused and in there original packaging, sealed were applicable. Refunds are processed for all returned items in accordance with our returns policy, see (Terms & Conditions of Sale) Your parcel will contain a Packing Slip / Invoice and Returns Note. Customers are responsible for return carriage costs which are non refundable. Returned goods should be sent via a secure method and include adequate loss/damage compensation cover. Refunds are made back via same method of payment.

Q: Will I receive a confirmation email after I have checked out
A: Yes, all customers instantly receive a confirmation email to the email address they provided during the check-out process. Emails include Order and Payment Confirmation as well as real time Parcel Tracking information which is provided once your payment has been approved and goods have been despatched from our warehouse. All orders can be tracked from point of despatch to point of delivery were a signature will always be obtained.

Q: Can I send my order by post
A: Yes, you can also order by post, to order by post, simply add the required items to your virtual shopping basket, print a copy of the basket once finished and post this to us together with your Cheque's and Postal Orders made payable to: H2S UK. Please remember to add your Name, Address, a Contact telephone number, and email address to the bottom of your printout. Our address for orders by post can be requested by sending our support team a message. Your order will be processed on receipt and a confirmation email issued. Send your order and payment by post to our business address as displayed on the (Contact us) page. Personal Cheques are subject to clearance and therefore customers should allow up to 14 days for the arrival of goods.

Q: Do you hold a mailing list
A: No, you can always shop with confidence knowing that we never share or divulge a customer mailing lists to any third party. Customer privacy is paramount for us at Home 2 Shop (UK) and we are committed to offering a safe shopping experience and guarantee to provide all our visitors the highest standard of customer service. Our in house system records only your order details and delivery address. We are also a sister company of Fashion-Tech (UK). We do not hold or handle any credit card details as these are processed by our payment vendor Paypal UK. Therefore we are proud to be able to offer a secure, friendly way to shop direct from the comfort of your own home. That's why people go Home2shop ..............